WAPDA (Water & Power Development Authority of Pakistan) is a government owned public utility for maintaining power and water supply in the country.
You must have often heard about WAPDA like when something goes wrong with your water supply or electricity they are the guys to complain to. Here’s everything you need to know about the Water & Power Development Authority of Pakistan.
Purpose & Authority of WAPDA
It was initially created as a Semi-Autonomous Body for the aim of coordinating and giving a unified direction to the event of schemes in Water and Power Sectors, which were previously being addressed by the respective Electricity and Irrigation Department of the Provinces. But in October 2007, WAPDA was separated into two distinct establishments, WAPDA (Water & Power Development Authority) and PEPCO (Pakistan Electric Power Company).
WAPDA is liable for water and hydropower development whereas PEPCO is vested with the responsibility of thermal power generation, transmission, distribution and billing.PEPCO has been fully empowered and is responsible for the management of all the affairs of corporatized nine Distribution Companies (DISCOs), four Generation Companies (GENCOs) and a National Transmission Dispatch Company (NTDC). These companies are working under an independent Board of Directors (Chairman and some Directors are from Private Sectors).
WAPDA holds the Authority to all the dams in Pakistan. It is also fully responsible for the development of Hydel Power and Water Sector Projects. They have the physical possessions of all their operational assets.
The Charter of Duties of WAPDA is to research, plan and execute schemes for the subsequent fields:
- Generation, Transmission and Distribution of Power.
- Irrigation, Water Supply and Drainage.
- Prevention of Water logging and Reclamation of Waterlogged and Saline Lands.
- Flood Management.
- Inland Navigation.
According to WAPDA they have planned to construct five multi-dimensional water storage dams during the next 3-12 years. The building of these dams will not only help address acute water challenges but also produce cheap and clean hydroelectricity.
These projects won’t only be beneficial at the national level but also will be instrumental for development of remote and fewer developed regions of the country where they’re located. And the idea is to generate affordable, clean electricity, which will provide relief to the consumers by bringing down the power tariff. The building of water storages will meet the water requirements besides playing their role for mitigation of flood hazards.
BILLS AND COMPLAINTS
WAPDA handles distribution companies (DISCO) which are responsible for providing electricity in your houses. These companies are:
- Faisalabad Electric Supply Company (FESCO)
- Gujranwala Electric Power Company (GEPCO)
- Hyderabad Electric Supply Company (HESCO)
- Sukkur Electric Power Company (SEPCO)
- Islamabad Electric Supply Company (IESCO)
- K-Electric (formerly KESC)
- Lahore Electric Supply Company (LESCO)
- Multan Electric Power Company (MEPCO)
- Peshawar Electric Power Company (PESCO)
- Quetta Electric Supply Company (QESCO)
- Tribal Electric Supply Company (TESCO)
If you have any customer service complaints you can call your district’s respective complaint headlines.
WAPDA organizes your utility bills. You can pay your bills to a bank and other facilities or you can also pay them online, using their provided websites. You can also check the bills online.
If you have a wrong reading on your bill or something else wrong with your bill you can take it to the closest WAPDA office to get it inspected.
When having problems with electricity or the water supply of your house you can call the certain provided helpline from that entitled company for that matter i.e. LESCO. They’ll send a team to resolve the issue and make sure everything is intact.
The above link is their official web-page regarding public complaints.
Where to complain?
The complainant must send his/her complaint through registered/ courier mail, at the following address;
OFFICE OF DG (Legal) WAPDA
B-51 WAPDA House, Lahore.
Required Information for Public Complaints:
The following information is mandatory to comply with the application.
- Name of the project (if any)
- Subject of the complaint
- Contents of the complaint
- Documentary evidence to be attached
- Complainant personal information
- Designation (if any)
- Copy of CNIC
- Signature/thumb impression with date
- Contact number
- Email ID (if any)
- Postal address.