Everything you should know about WAPDA

WAPDA (Water & Power Development Authority of Pakistan) is an organization for public favor it is accountable for maintaining power and water supply in Pakistan. People often talk about WAPDA when some mishap happens with their water or electricity supply because they are the people held accountable for that. 

Here’s everything you need to know about the Water & Power Development Authority of Pakistan.

Purpose & Authority of WAPDA

Originally, It was designed as a Semi-Autonomous foundation for the intention of coordinating and giving a unified direction to the event of schemes in Water and Power Divisions, which were formerly being approached by the Electricity and Irrigation Department of Provinces. But in October 2007, WAPDA was divided into two distinct establishments, WAPDA (Water & Power Development Authority) and PEPCO (Pakistan Electric Power Company). 

AUTHORITY

WAPDA is liable for water and hydropower advancement, whereas PEPCO is vested with the responsibility of thermal power generation, passage, distribution, and selling. PEPCO has been fully authorized and is responsible for the supervision of all the affairs of corporatized nine Distribution Companies (DISCOs), four Generation Companies (GENCOs), and a National Transmission Dispatch Company (NTDC). These companies are operating under an Independent Board of Directors.

WAPDA has acquired the authority to all the dams in Pakistan. It is also fully responsible for the expansion of Hydel Power and Water Division Projects. They acquire the physical properties of all their operational assets.

The Charter of responsibilities of WAPDA are to conduct analysis, plan, and execute projects for the following fields:

• Generation, Transmission, and Distribution of Power.
• Irrigation, Water Supply, and Drainage.
• Anticipation and prevention Waterlogging and Reclaming Waterlogged and Saline Lands.
• Flood Management.
• Inland Navigation.

PLANS

According to WAPDA, they have planned to construct five multi-dimensional water storage dams during the next 3-12 years. The construction of these dams will not only help approach acute water challenges but also generate affordable and clean hydroelectricity.

These projects won’t only be beneficial at the national level but also will be instrumental for the development of remote and fewer developed regions of the country where they’re located. And the idea is to produce cheap, clean electricity, which will relief consumers by conducting down the power rate. The building of water storage will meet the water requirements besides playing their role in mitigation of flood hazards.

BILLS AND COMPLAINTS

WAPDA handles distribution companies (DISCO) which are responsible for providing electricity in your houses. These companies are:

• Faisalabad Electric Supply Company (FESCO)
• Gujranwala Electric Power Company (GEPCO)
• Hyderabad Electric Supply Company (HESCO)
• Sukkur Electric Power Company (SEPCO)
• Islamabad Electric Supply Company (IESCO)
• K-Electric (formerly KESC)
• Lahore Electric Supply Company (LESCO)
• Multan Electric Power Company (MEPCO)
• Peshawar Electric Power Company (PESCO)
• Quetta Electric Supply Company (QESCO)
• Tribal Electric Supply Company (TESCO)

If you have any customer service complaints you can call your district’s respective complaint headlines. 

WAPDA regulates your utility bills. You can submit your bills through a bank and other facilities or you may also pay them online, using their respective websites. Bill checking is also an option available online.

COMPLAINTS

If you have a wrong reading on your bill or something else wrong with your bill you can take it to the closest WAPDA office to get it inspected.

When having problems with electricity or the water supply of your house you can call the certain provided helpline from that entitled company for that matter i.e. LESCO. They’ll send a team to resolve the issue and make sure everything is intact.

HELPLINE

http://www.wapda.gov.pk/index.php/wapda-public-complaint

The above link is their official webpage regarding public complaints. 

Where to complain?

Individuals must send their complaint through a registered the courier mail, at the following address;

Director (Legal)

OFFICE OF DG (Legal) WAPDA

B-51 WAPDA House, Lahore.

Required Information for Public Complaints:

The following information is mandatory to comply with the application.

1. Name of the project (if any)
2. The subject of the complaint
3. Contents of the complaint
4. Documentary evidence to be attached
5. Complainant personal information
   1. Name:
   2. Designation (if any)
   3. Copy of CNIC
   4. Signature/thumb impression with date
   5. Contact number
   6. Email ID (if any)
   7. Postal address.